CPNI

The Federal Communications Commission (FCC) has adopted new rules designed to better protect the security and confidentiality of Customer Proprietary Network Information (CPNI).  CPNI includes call detail information (including the numbers you call, who calls you, and the length of your calls), certain account information (including the services you subscribe to and the amount of your bill) and other individually identifiable and customer specific information.  Under the FCC’s new rules, telephone companies like Huxley Communications are responsible for maintaining the security and confidentiality of CPNI.  Failure to comply with the new rules may result in substantial fines or other penalties.  The new rules became effective December 8th, 2007 and will have a significant impact on our relationship with our customers.  Listed below are the biggest changes these new rules will have on our relationship:

• At our retail location, the company can only discuss CPNI with the customer of record or persons designated by the customer of record as authorized to receive information about the account.
• At our retail location, you will be required to show a photo ID when you have questions relating to your account.  For certain routine customer service issues, we may be permitted to discuss CPNI if you have all pertinent information with you, such as the bill or call detail information you wish to discuss. 
• For telephone inquiries relating to CPNI, we will be required to authenticate you as the customer of record.  We have three options: the customer can provide a pre-established password, we can call you back at the telephone number related to your account or we can mail the information to your mailing address or e-mail address of record. 

For your convenience, we have posted forms which can be used to set up a password, designate authorized account users and to designate an e-mail address of record.  If you wish to have the option to communicate with us regarding CPNI using a password, through authorized account users or via e-mail, you should print, fill out, and return these forms at your earliest convenience. 

If you have any questions or need further clarification on these policies and procedures, please call or stop into our office Monday through Friday, 8:00am to 5:00pm.

CPNI PDF FORMS